Q 1: Delivery and Shipping Services
Answer: Aloha Graphics & Printing will deliver free locally (Orange County) for any printing job costing you over $75.00. for those who are farther away, we are able to ship anywhere within the USA. Of course, you are always welcome to pick up your job yourself from our facility
Q 2: How do I create a pdf that I can send you from what I have?
Adobe has a service that allows you to make pdfs online. You can sign up for a free trial, just click this link to get started.
Q 3: What policy does Aloha Graphics and Printing practice regarding "overruns"?
Answer: Never! Aloha Graphics does not charge for overruns. All orders are carefully screened in the quality control process to make sure the desired count is achieved. Most orders will be shipped with a slight amount of excess product just to be on the safe side. Aloha Graphics’ customers are not subject to overrun charges.
Q 4: Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
Answer: No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.
Q 5: What is bleed?
Answer: Art work that extends out to the edge of the printed piece is said to have “bleeds”.
Bleeds require artwork to be extended 1/8" past the final trim size on all 4 sides to allow for cutter variance.
Q 6: If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
Answer: While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.)
Q 7: What file formats can you accept?
We prefer PDF files, however we can also accept .jpg and .tif files. We can also accept your native files from InDesign, Illustrator, Photoshop, Publisher- (see question above) as long as all fonts and graphics are included with the files. Please be sure to create all of your files at 300 dpi or higher and include 1/8 inch bleed image for all files. If the file is full color, It needs to be in four color process. (CMYK). Be aware that most graphics design programs create the work in RGB and you have to convert it to CMYK within the program. If you don’t know how to do this, we can help you.
Q 8: What are the hours of operation, location, and contact information for Aloha Graphics and Printing?
Hours of Operation: Mon - Fri, 8 am - 5 pm PST
Physical Address: 500 West Second Street, Tustin, CA 92780
Office: (714) 925-5994
Q 9: How do I know the quality of the product is going to be good and what type of guarantee do I get?
Aloha Graphics and Printing guarantees you will be completely satisfied with your order or we will reprint your order at no charge. Our guarantee is specific to the printing and bindery accuracy of the finished product with respect to PIA/GATF standards and levels of acceptable tolerances.
Our printing process is G7 certified, giving us predictable, consistent color that matches from our proofs to our presses. It's important to note that all monitors display differently so your monitor may display color slightly different than the colors assigned to your graphics.
At Aloha Graphics and Printing, we do our best to spot problems with files prior to the printing process but we do not proof-read customer artwork. If you have any concerns about your file, feel free to email it email@example.com and we will preflight it for you at no charge.
We are not responsible for spelling errors or graphical errors that were supplied by the client or introduced by the client during the document creation process.
Q 10: Does Aloha Graphics and Printing offer design and creative services?
Answer: You bet we do, yes!
We have a very skilled creative team and will create your design for you if you like. We charge $65 per hour for design and typesetting services. We can also quote design jobs by the job if you prefer. Keep in mind, it will normally be a better value for you to choose the hourly rate and provide a good mockup and direction.
Q 11: Do I need to pay sales tax?
Answer: We are required to collect California sales tax on all orders that are delivered or shipped to a California address unless a valid California reseller's permit is filed with us. All orders shipped outside of California are not charged sales tax.
Q 12: How do I send my artwork in?
You can upload your artwork through our website’s “upload tab” 24 hours a day If your artwork is too large to upload, you can mail or deliver a CD, DVD, flash card or thumb drive to our office containing the finished art. Please be sure to include your contact info and the name of the job on the disc.
You can also email files to firstname.lastname@example.org if it is 5 megabytes or less.
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